Support
Talk to a human.
Email us and we'll get back to you within one business day. For faster answers, the help center covers most billing, latency, and alert questions.
Billing & plans
Charges, renewals, cancellations, and refunds.
Data & latency
A feed looks wrong, or you have a question about a label.
Alerts & notifications
Alerts not firing, missed notifications, or the bell feed.
Email support
Include the email on your account and a short description of the issue. Screenshots help a lot for bugs.
Response times
Billing and account issues: same business day. Data and alert bugs: within one business day. We don't provide trading advice or recommendations over support.